Wish you did refills
I was given a Rose shampoo and conditioner for Christmas as I love rose scents. I loved it! Sadly it’s all gone now. I popped into your shop a couple of months ago hoping against hope that I could refill my bottles but unfortunately I was told that they don’t refill. I would need to buy two more bottles. Not willing to bring home more plastic. I know they’re recyclable but recycling still uses a lot of energy. I have used your products in the past and have loved them all. I would love if you had a refill option. I would buy all my beauty products from Neals Yard if I could refill them. Please please please introduce this option soon...Response from NYR on 29.05.19 'Thank you for your feedback. The possibility of offering refills online is something we may consider in the future if demand makes it commercially viable and we will consider the handwashes if we get to that stage. With regards to offering refills in store, this is something we are currently looking into and trialling options. Many thanks for your interest and if you would like to discuss this further please contact us at firstname.lastname@example.org. Thank you.'