NYRewards is our customer loyalty program. As a member, you’ll enjoy beautiful benefits and customer rewards, including birthday gifts, vouchers and more, when you shop at nealsyardremedies.com or in one of our stores.

Yes, it’s completely free to join. You can sign up here to create an account today.

If you place an online order with us, you’ll be automatically entered into our NYRewards family. Alternatively, you can become a loyalty member here by following the instructions to join or ask one of our team in-store to sign you up.

Once you’ve enrolled, you’ll receive an email from us each time points are added to your account, and we’ll notify you when you’ve earned enough points to unlock a reward.

If you’re shopping on our website, make sure you’re logged into your account before you complete your purchase. Once you’ve submitted your order, your points will be automatically added to your account.

If you’re shopping in-store, share your name and the email address you used to sign up to NYRewards at the till before completing your purchase, and the points you’ve earned will be applied to your account.

You can sign up, view your points balance, redeem rewards, and opt out of our loyalty family by signing into your account and clicking 'Check Loyalty Rewards' at the top of this page. Just make sure to log into your account with the same email address you used when placing an online order or signing up in-store.

Your loyalty points will expire 12 months after your last purchase.

You’ll earn points on most of the products you buy; however, some exclusions will apply on gift cards, therapies, treatments and courses.

To redeem a reward, firstly log in to your account on our website, then visit our NYRewards page (click ‘Loyalty’ at the top of the website) where you will be able to check your rewards.

To unlock your reward, click the one you want to use, and a unique code will appear on your screen, which you can copy and paste at online checkout. If you opted in to our emails, you’ll also receive your unique code by email.

If you’re shopping in-store, share your name and the email address you used to sign up to NYRewards at the till, and we'll check your account to see the rewards you have available to claim.

Once you receive your unique discount code, you have 365 days to use it and claim your reward.

Once your friend makes a purchase using the 15% discount in your referral, 100 loyalty points will be automatically applied to your NYRewards account.

No, you can only earn your loyalty points on future purchases.

Yes, you can use your loyalty rewards with other discounts; however, there may be some exclusions from time to time, which will be highlighted and fully disclosed depending on the offer and discount.

If you made your purchase online or in store and your points have not been added then please contact our customer care team at advice@nealsyardremedies.com

You can update your details on your online account or by asking a member of our
team in-store to do so. Alternatively, you can contact our Customer Care team at advice@nealsyardremedies.com for help.