Help Center


We don’t offer a telephone order service, but our Customer Service team are happy to help guide
you through placing your order on our website. Please give them a call on (877) 357-4441.

We’ll send you an email which contains a link to tracking details as soon as your order is on its way.

Your account makes it easy to keep track of all your orders.

Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and you’ll be provided with all the details you need about that order. You can click on any of the products in a previous order if you want to order again. We’ll also send you a dispatch email as soon as
your order is on the way.

Once an order has been successfully placed, you are unable to cancel or change any details. This is because our team start preparing orders without delay. Please get in touch with our Customer Services team to discuss options if this applies to you, or follow the Returns process when you have received your order.

Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of your order. Because of this, it is possible that the missing item may be on a separate shipment. Your dispatch confirmation email will list the items that have been sent. If the missing is item is not listed, you’ll need to allow a little longer for it to be delivered. Please note we will cover the cost of additional deliveries if we cannot deliver all at the same time.

Payments and Discount Codes

We accept Visa, Mastercard, Amex, Discover, Diners Club, Paypal, Shop Pay, Apple Pay, Google Pay & Facebook Pay. You can select your preferred payment method at checkout. Just to let you know, for your safety and security, along with your card issuer, we will ask you to complete validation and authorisation checks during the checkout process.

Once you’ve found all the items that you want then click ‘My Cart’, then click 'Check out", finally all you have to do is apply the gift card code to the discount code box.


Please refer to our terms and conditions page for further information relating to any promotion or prize draw we are currently running.


Unfortunately, in some cases using organic ingredients does not eliminate the possibility of an individual skin reaction. Please contact our Customer Service team, who will be able to assist you with any concern you may have. If you feel you require immediate medical attention, please contact your health care practitioner. You can contact our team by visiting the Contact us page.

Some of our products do contain animal derived ingredients. All these ingredients are produced without causing any harm to the animals however they would not be suitable for vegans. For further details please email your query to

We endeavour to use organic ingredients wherever possible. We have worked closely with the Soil Association since 1991 using certified organic ingredients and in 2002 developed standards for the first certified organic skin care range. As of 2017 our new cosmetic products will also be certified to a new global organic standard under COSMOS which is the new COSMetic Organic Standard.

You can identify the two types of certified organic ingredients on the product ingredients listed as follows:

1. *Organic Ingredient: Directly produced from an organically grown plant source ‐ marked with a single asterisk*

2. **Organic Origin: Comes from an organic source but has been processed to produce a different final ingredient ‐ marked with a double asterisk **

Not all ingredients we use can be Soil Association certified organic because some of these such as water, clay, salt and minerals, although pure and natural, cannot be classed organic because they are not grown from soil. For further details please email your query to

Still need help?

If you still need help or have any further questions then our Customer Service team is on hand to help. You can contact them via the Contact us page.