Refill option not good enough
Love the product but because you couldn’t refill I accumulated a collection of these bottles. I was really pleased to see you start offering a refill but 1. I’d have to travel to St Pancras station and 2. The label needs to be on it - I removed these when trying to work out other ways to reuse. Great. Given what you say about your environmental policies I would have expected you to try harder...Response from NYR 'Thank you for your review. We are sorry to hear you have not been able to take advantage of our current refill service. As this becomes more successful we hope to roll it out to other stores, one of which will hopefully be closer to you, and to include more products. For further information on our packaging policies please see here: https://www.nealsyardremedies.com/plastic-free-oceans.html'