Geranium & Orange Hand Wash 6.76fl.oz

Love the product but because you couldn’t refill I accumulated a collection of these bottles. I was really pleased to see you start offering a refill but 1. I’d have to travel to St Pancras station and 2. The label needs to be on it - I removed these when trying to work out other ways to reuse. Great. Given what you say about your environmental policies I would have expected you to try harder...Response from NYR 'Thank you for your review. We are sorry to hear you have not been able to take advantage of our current refill service. As this becomes more successful we hope to roll it out to other stores, one of which will hopefully be closer to you, and to include more products. For further information on our packaging policies please see here: https://www.nealsyardremedies.com/plastic-free-oceans.html'

Five stars for the soap, one star for the way it is sold. It is a waste of glass and plastic to throw away the bottle every time it is empty. Please offer refills and help me reduce the waste I create...response from NYR on 20.08.19 'We are glad you like our soap so much. Please be advised that we are indeed now offering refills of this product in participating stores, there is a link to the list of stores on the product page above where the text reads 'please click here for more refill information and participating stores.'

Please offer re-fills and make the world a better place..Response from NYR on 09.07.19 'We are pleased to let you know that we are currently trialling a refill service at our Gillingham store. Subject to its success, we aim to roll this out to other stores in the near future. Please feel free to contact us again or your local store in due course and we will be happy to update you.'

I will keep the bottle and refill with a not quite so nice competitor until you offer refills. Even if you just did the most popular products it would help. I Love the Bergamot & Mint for the kitchen too.

Love this product, it is always a great birthday or Christmas present to give and smells amazing. However such a shame they don't offer refill options like so many other companies do these days. Neals Yard need to catch up!...Response from NYR on 02.05.19 'Thank you for contacting us and for your feedback. We do understand how you feel and we are looking into options to see if this is a possibility in the future. Refills do pose difficulties for a number of reasons, but please be assured that we continually look for ways to improve our environmental impact In the meantime we do sell litre sizes of some of our products which may be of interest to you. Please call our Customer Care team on 01747 834634 who will be able to advise you further.'