Love the geranium hand wash and hand lotion. I use it in the bathrooms n kitchen -so 3-all together -a lot of bottles. Same as others -why is it not easier to get refills and why not able to buy online? L'Occitane do a hand wash refill pouch you can buy. I think I'll need to go back to them until Neal's Yard sort this out. I hope you make refills available more widely...

After weeks of excessive amounts of hand washing and hand sanitizer use, using other harsh products my hands were cracked (starting to bleed) and extremely painful. I’ve always found NY products to be a life saver, but the hand wash and lotion have revived my poor hands over the course of the day (yes still over washing). Would highly recommend to anyone suffering the same fate.

Love the product but because you couldn’t refill I accumulated a collection of these bottles. I was really pleased to see you start offering a refill but 1. I’d have to travel to St Pancras station and 2. The label needs to be on it - I removed these when trying to work out other ways to reuse. Great. Given what you say about your environmental policies I would have expected you to try harder...Response from NYR 'Thank you for your review. We are sorry to hear you have not been able to take advantage of our current refill service. As this becomes more successful we hope to roll it out to other stores, one of which will hopefully be closer to you, and to include more products. For further information on our packaging policies please see here: https://www.nealsyardremedies.com/plastic-free-oceans.html'

Please offer re-fills and make the world a better place..Response from NYR on 09.07.19 'We are pleased to let you know that we are currently trialling a refill service at our Gillingham store. Subject to its success, we aim to roll this out to other stores in the near future. Please feel free to contact us again or your local store in due course and we will be happy to update you.'

Beautiful scent and attractive bottle. I just came to the website to order a refill and you can’t! I was quite surprised by that. I can’t bring myself to repeat buy the same product and keep wasting the bottle. It’s 2019!!

Have just finished a bottle of handwash which is just lovely. Looked online for a refill and found, to my surprise, that this is not an option. Completely agree with the previous reviewers that this would be a very welcome addition to the range.

A lovely gift to which I am now addicted. My empty blue glass dispenser is in perfect condition and I was hoping that I could buy a refill, but no. Off to the recycler with it instead. I suppose this is greener than a plastic container. Lovely stuff.

I will keep the bottle and refill with a not quite so nice competitor until you offer refills. Even if you just did the most popular products it would help. I Love the Bergamot & Mint for the kitchen too.