Have used NYR Rejuvenating frankincense products for a few years with no problems. If I could give this product 0 stars I would. Made my eyes really itchy, sore and red underneath. Definitely didn’t reduce wrinkles and lines but added two deep ones. The skin under my eyes feels really dry and thin despite having stopped using it a few days ago. The intense lift concentrate also started to make my skin itchy so stopped using before got any worse. Reluctant to use the cream. Not cheap products - spent over £150 on these 3 products and no good. Wasted money! No offer of refund despite damage and discomfort experienced.Told by NYR that products undergo safety assessment and trials to assess for potential negative reactions. All I would say is that such assessment and trials do not go far enough. Have now read various reviews saying others had similar reaction to eye cream, told by NYR that some customers react to products occasionally. I apparently have had an individual reaction! MY ADVICE - DO NOT BUY. Does not live up to description...Response from NYR on 26.11.19 'We understand you’ve already been in touch with our Customer Care team. Please let us know if we can be of further help at email@example.com. Thank you.'