Create Your Own Ointment 6.76 fl. oz.

I have been using the original CYO ointment happily for years! Often recommending & gifting it to friends/family. It really has been a trusted old friend that has completely cleared my eczema & seemed to be the answer to most skin complaints!! The new formula is completely different & extremely disappointing! Even more regrettable is the lack of communication from Neals Yard over this matter - we are your loyal customers after all! So……What have you done? Why have you done it? And are you going to fix it? Please, please consider answering this! Meanwhile I shall start the task of finding a replacement cream from a different company!

Why is it so hard to buy this ointment nowadays? Such a great product, yet always out of stock...please bring it back

I used to buy this product regularly, as I used it in my reflexology treatments, adding my own essential oil blends, which worked really well. Very shocked to see it has gone up from £8, to £12. That is a huge price increase in a very short time. Disappointed, and don't think I'll be able to continue buying at that price.

The formula has changed and now this ointment is awful. It leaves a watery residue which doesn’t absorb properly. It’s completely different. I won’t be buying this again.
The original formula was lovely.
Neals yard why have you changed this?

I was so excited when this came back in stock as I’ve been making my old pot last as long as possible. The formula has 100% changed from how it was. It no longer feels as luxurious or nourishing. It has a bizarre watery, greasy, waxy feel- unlike any other cream I’ve ever used. It feels horrible being applied.

I still have some of the old pot left and it is a completely different feel to the new formula.

It’s a real shame as NY have clearly prioritised profit by substituting an ingredient(s), or bulking out something cheaper while keeping the price point the same. The old formula was a godsend for eczema but new formula is not as useful as the old; I’m sure many people who love and relied on this product would have much preferred the formula staying the same and being charged a bit more to keep the same wonderful quality as before.

Create Your Own Ointment 200g

I have loved this product for ten years and the recipe has changed.
It's hard to rub in, feels wet and squeaky. Such a shame, I emailed asking for a refund but didn't get a reply.

I agree with Karen. The new consistency feels totally different and seems to have lost the same moisturising texture. I’ve just started a new tub and have really noticed a difference. My eczema has started to come back, whereas the last version kept it at bay beautifully. Can we have the old one back please.

I’ve been purchasing the original ointment since 2012 and would go through a bottle a month as it’s the only thing that healed my severe eczema. I’ve recently just bought two tubs of this new formula and absolutely dislike it - instead of it being rich, creamy and easy to apply on the skin like the OG, it now has a waxy texture to it which then turns watery. Barely feels like it’s moisturising the skin at all, but rather leaves the skin feeling sticky! Not to mention the awful smell it now has. Sadly, won’t be repurchasing a long loved product again :(

I was a regular buyer of the create your own ointment and was eagerly awaiting the stock to be replenished. I expected this one to be exactly the same product only in different packaging. It looks and smells the same but rubbing it into my skin I found it had changed. It’s no longer thick and creamy, instead it seems to instantly become almost like water as it is rubbed. It feels strange and lacking in substance some way. Has there been a formula change as well as a package change?

I preferred the older version of this product and the pot is smaller

Create Your Own Ointment 200g

Like many others before me, I used to purchase this ointment in bulk as it was the most effective ointment both I and my (adult) son could use on our faces. We kept coming back, even when it was frequently out of stock or not available. Since it’s reformulation, however, neither I nor my son can use this ointment, mainly because it now irritates and causes a flare up in previously calm skin. The smell is odd (and I say this as an expert in ‘odd’ smelling creams and ointments over the last 50 years or so), and the texture is horrible. I bought 4 jars of this reformulated ointment, that I am now unable to use. I sadly will not be returning to shop at Neal’s Yard.

Neals Yard, please please please revert to your previous formula for Create Your Own ointment (and be transparent and accurate on your website with the new ingredient list so people are made aware before purchasing). I, like many other of your loyal consumers, relied on this cream to soothe my hand eczema. All other creams had added fragrance or synthetics (even GO recommended ones weren’t nourishing enough) but the original Create Your Own ointment had the perfect balance of natural, rich ingredients to help moisturise my skin effectively. The new formula is so much less effective, and leaves a watery, waxy layer on my skin which irritates it further. I’m so saddened by this new formula, if you do change it back I will certainly be purchasing this on a regular basis again. I predict you will lose loyal customers with this formula change.

The new formula brings my son’s skin out in a rash

I need to cream my skin every day. I came to this ointment late…and found it rich and creamy, richer than CYO body lotion I normally use, so great to soothe my skin in colder weather. But no! It’s often out of stock and had been unavailable so was pleased it was back…albeit in fancier packaging. (The CYO range is simply packaged and reliable). This recent batch is ‘cold’ with short slip almost as if it lacks enough rich carrier oil to warm up in my hands before applying to my skin. Feels lank on my skin. Disappointing!

I've been using this product with added essential oils for many years on my very dry skin. It was rich and creamy but the new formula has a horrible watery feeling and doesn't sink into the skin as it used to. My whole family used to use this product and I've often given it as a gift. Needless to say, none of us will be buying again, along with the essential oil and other products we would pick up at the same time. I remember when this product was half the price and amazing. What a pity NY has neglected this previously trusted and reliable product.

This a was the cream I totally relied on for my 7 year old daughters eczema; it was amazing and I recommend it to everyone. However the recent tweaks to ingredients and rebranding to a blue jar have resulted in a very wet feeling texture that my daughter dislikes and cries when I apply it because of how cold it makes her skin feel . The cream also had a positive impact on my daughter’s eczema. I am very saddened by the changes as it feel like NYO have attempted to profit from a basic , cost effective cream that had rave reviews and have resulted in a product that doesn’t even resemble the product it previously was . Please return it to the previous recipe

Not as creamy as the previous formula, such a shame, as others have said it leaves a strange wet feeling and doesn’t feel as nourishing. The ingredients listed on the product page are for the old formula, as it has slightly different ingredients on my new pots. I checked the ingredients on this page against my old pot before purchasing and was encouraged to see it was the same, unfortunately I have now purchased several of the new pots which have different ingredients and lack the lovely richness of the old cream. Why change such a popular product!

I’ve used the old formula for my eczema and psoriasis and it was amazing. I was very excited to see it back, but it does not feel the same and feels watery after rubbing in. Is it just me?

Unfortunately, as I feared, the formula has changed along with the packaging. Glycerine and beeswax are lower down the ingredients list and the feel on the skin is completely different: wet instead of creamy. Perhaps my skin will still like it - if I can get past the immediate unpleasant watery sensation - we'll see. Such a shame, though, that the previous perfect formula that I used daily for so many years, is gone.

I have absolutely loved the CYO ointment for years. I have just bought 4 of the newly formulated cream in new packaging & it’s simply not the same! What have you done? It doesn’t sink into my skin like the old cream & has a strange consistency that lacks the velvety smooth texture of the original. If you have loved & relied on CYO as much as I have done in the past, this be sorely disappointing to you! I will not buy again.

I purchased the 200g Create your own ointment which I mix with a little Almond oil ( to soften) and various essential oils like Frankinsense, Lavender, geranium etc. I vary sometimes. This makes a superb natural night cream which I have been using for a few years. Excellent product.

I’ve loved the original Neal’s Yard ointment for years, but the new formula doesn’t absorb as well. It feels waxy at first, then oddly watery before finally sinking in. It lacks the deep nourishment and velvety finish of the old version. I really miss the richness it used to have. Please bring it back!

The product now feels horrible like at the end like water and leaves my hands needing moisture, very disappointed it's been reformulated. This needs to be tried it's so bad

very recently I treated myself to a fresh pot of 'Create Your Own', I wanted one of these so I could include my own ingredients tailored to suit my own needs and preferences. I do like this ointment as it is so versatile. though it is essentially a body butter, as I added some clary sage , patchouli and Ylang,ylang essential oils to my own strength. I have valued this body butter as a facial night cream and day cream. This blend is so versatile and easy to applyboth on my feet and face. My pot is nearly used up!!

I've been using this ointment for over 25 years. However it has radically altered in texture and quality. It doesn't moisturise my skin as deeply as it used to. So unfortunately I won't be ordering it anymore... the likelihood is I'll order and buy less Neals Yard Products going forward. The historical/original 'Create Your Own Ointment ' was my staple moisturiser and I would buy additional items whilst ordering this. So the ointment nudged me to further purchases. Without it I won't have a daily reminder of the brand and will undoubtedly find a replacement. It's unfortunate.