Frankincense Hydrating Cream 1.76oz

That is not off by saying fishy. I did not like what it smells like either. I have used it for years and all of a sudden I purchased it last year and the same thing happened to me. Ebay, loss of frankincense smell and not pleasant either. I purchased from this same seller before with zero complaints. I know the difference. It is not creamy like, softer not as dense and different. I purchased two and did not get to this one yet. I did use the other with no complaints. Please do not change things that work.

I’ve been using this face cream daily for at least 3 years and it’s second to none. It’s a perfect long lasting moisturiser and is rich enough to use as night cream - it’s outstanding 😊

I used to use this cream about 4 years ago. If I recall correctly, it had alcohol denat. in it, which I wasn't keen on and it didn't seem very moisturising, so I stopped using it.

I've recently rediscovered this cream and I adore the packaging, smell and texture. It feels like a wonderfully rich balm and makes my sensitive skin, soft and supple.

I tried this cream as it's been reformulated. The previous formulation had alcohol in it which I can't use in skincare. I love frankincense, it's smell and effects. This cream despite being lighter than its sister product, frankincense nourishing cream, is still a tad too rich for me. Apart from that I have no complaints. I will use up this pot but will return to the excellent NY organic jojoba oil afterwards as my day moisturiser. Overall a good product but not quite right for me.

I've used this moisturiser for years now, and recently bought a couple of new pots from eBay. The smell of the product started to deteriorate really quickly, and I thought I might have been sold a fake product. I've scrutinised the labelling and can see it is in fact genuine. After a couple of months, the product starts to smell of wet dog. Very unpleasant. I've even thrown some away, hoping it was a one-off, but no, the second jar is just as bad. Not up to scratch. I'll be looking for an alternative unless Neal's Yard go back to their original formulation...Response from NYR on 26.11.19 'Thank you for your feedback. We are very sorry to hear your purchases are not as expected. However, we do not have any authorised sellers on eBay, so we cannot guarantee or comment on the products on this occasion. We would recommend you contact the seller direct who will hopefully be able to address the issue for you. Many thanks, Neal’s Yard Remedies.'