Refund Policy

We hope that you will be pleased with your shopping experience and satisfied with any product your purchase from us. However, should there be any instance when, for any reason, you wish to return one or more products that you purchased from this Site, you may return all or part of your order for a full refund.

  1. Returns are subject to the following conditions:

    a. You may return any products purchased on this Site, within Forty-Five (45) calendar days of date of purchase.
    b. You may only and exclusively return products purchased from this Site and from no other source or supplier.
    c. Accordingly, you will need to submit proof of purchase.

  2. Return Process:

    Please contact our customer service to receive a “Return Confirmation Number”:

    • Via email at us.support@nealsyardremedies.com

    • Telephone: 800.394.5156

    NOTE:
    Products must be accompanied by the Return Confirmation Number, which must be legibly written on the outer face of the box used to ship them, and shipped to our fulfillment center:

    NYR Organic Inc.
    120 Resource Ave,
    Mt Lake Park, Maryland 21550

    We will refund your original shipping costs, but you will be responsible for the cost of shipping the product you want to return.

  3. Refund:
    Provided all of the above conditions are fully satisfied, your will receive a full refund of the amount you spent to purchase each of the product you return.

    The refund includes, PURCHASE PRICE, SALES TAX and SHIPPING COSTS (you paid to have the product delivered to you).

    Any refund will be credited to the same means of payment used to make the original purchase.

  4. Non-Refundable Products:
    If any of the conditions described above (under section 1) is not satisfied, you will be notified: 

    • That the product cannot be returned; 
    • The reason for our decision; 
    • That we may not issue a refund;

    In this instance, you will be given the option to have the products returned to you at your expense or to let us dispose of them. If we do not receive a reply from you within thirty (30) days of such notice, we will dispose of the product.