Love the geranium hand wash and hand lotion. I use it in the bathrooms n kitchen -so 3-all together -a lot of bottles. Same as others -why is it not easier to get refills and why not able to buy online? L'Occitane do a hand wash refill pouch you can buy. I think I'll need to go back to them until Neal's Yard sort this out. I hope you make refills available more widely...Response from NYR on 02.06.20 'We are so pleased to hear that you like our Geramium & Orange handwash and lotion so much but sorry to hear you are disappointed with the availability of our refills. Our in-store refill scheme is still relatively new so we’re grateful for your feedback. We’d love to be able to extend this scheme to more products in future, it’s a topic often discussed by our New Product Development team. If you would like to discuss this further please email our Customer Care team at advice@nealsyardremedies.com. Thank you'

After weeks of excessive amounts of hand washing and hand sanitizer use, using other harsh products my hands were cracked (starting to bleed) and extremely painful. I’ve always found NY products to be a life saver, but the hand wash and lotion have revived my poor hands over the course of the day (yes still over washing). Would highly recommend to anyone suffering the same fate.

Love the product but because you couldn’t refill I accumulated a collection of these bottles. I was really pleased to see you start offering a refill but 1. I’d have to travel to St Pancras station and 2. The label needs to be on it - I removed these when trying to work out other ways to reuse. Great. Given what you say about your environmental policies I would have expected you to try harder...Response from NYR 'Thank you for your review. We are sorry to hear you have not been able to take advantage of our current refill service. As this becomes more successful we hope to roll it out to other stores, one of which will hopefully be closer to you, and to include more products. For further information on our packaging policies please see here: https://www.nealsyardremedies.com/plastic-free-oceans.html'

Five stars for the soap, one star for the way it is sold. It is a waste of glass and plastic to throw away the bottle every time it is empty. Please offer refills and help me reduce the waste I create...response from NYR on 20.08.19 'We are glad you like our soap so much. Please be advised that we are indeed now offering refills of this product in participating stores, there is a link to the list of stores on the product page above where the text reads 'please click here for more refill information and participating stores.'

So you now say that we can refill our handcream bottles but you don't tell us which are the 'participating stores'! Not very helpful.

Please offer re-fills and make the world a better place..Response from NYR on 09.07.19 'We are pleased to let you know that we are currently trialling a refill service at our Gillingham store. Subject to its success, we aim to roll this out to other stores in the near future. Please feel free to contact us again or your local store in due course and we will be happy to update you.'

I will keep the bottle and refill with a not quite so nice competitor until you offer refills. Even if you just did the most popular products it would help. I Love the Bergamot & Mint for the kitchen too.

Love this product, it is always a great birthday or Christmas present to give and smells amazing. However such a shame they don't offer refill options like so many other companies do these days. Neals Yard need to catch up!...Response from NYR on 02.05.19 'Thank you for contacting us and for your feedback. We do understand how you feel and we are looking into options to see if this is a possibility in the future. Refills do pose difficulties for a number of reasons, but please be assured that we continually look for ways to improve our environmental impact In the meantime we do sell litre sizes of some of our products which may be of interest to you. Please call our Customer Care team on 01747 834634 who will be able to advise you further.'

I appear to be yet another customer who would totally loyal to this hand wash which I love, but if you can’t buy refills then Neals Yard are missing a trick...Response from NYR on 19.03.19 'Thank you for contacting us and for your feedback. We do understand how you feel and we are looking into options to see if this is a possibility in the future. Refills do pose difficulties for a number of reasons, but please be assured that we continually look for ways to improve our environmental impact In the meantime we do sell litre sizes of some of our products which may be of interest to you. Please call our Customer Care team on 01747 834634 who will be able to advise you further.'

Love this fragrance but will not be buying as no chance of a refill. Seems such a waste of a beautiful bottle. I will be keeping it in the hope that in future there will be refills...Response from NYR on 07.03.19 'Thank you for contacting us and for your feedback. We do understand how you feel and we are looking into options to see if this is a possibility in the future. Refills do pose difficulties for a number of reasons, but please be assured that we continually look for ways to improve our environmental impact In the meantime we do sell litre sizes of some of our products which may be of interest to you. Please call our Customer Care team on 01747 834634 who will be able to advise you further.'