Something is Fishy
That is not off by saying fishy. I did not like what it smells like either. I have used it for years and all of a sudden I purchased it last year and the same thing happened to me. Ebay, loss of frankincense smell and not pleasant either. I purchased from this same seller before with zero complaints. I know the difference. It is not creamy like, softer not as dense and different. I purchased two and did not get to this one yet. I did use the other with no complaints. Please do not change things that work.
Neal's Yard Remedies US
Dear Cheryl, we are sorry to hear your disappointment, unfortunately we cannot guarantee that genuine Neal's Yard products are sold on other channels then our official website. Please let us know if we can help you any further. Hopefully your confidence in our products will be restored.